A question, a snag, an idea — write to us.
Une réponse existe peut-être déjà.
Le centre d’aide détaille les devis, paiements, ateliers, plans et chemins du back-office.
Consulter le centre d’aide →So we can help on the first reply, include the email address on your account and, if the issue is about a specific order, its number (it starts with PAT-). A screenshot is often worth ten lines of explanation.
Patissio is the tool artisans use to run their shop online. We neither make nor sell any pastries, and we have no control over a pastry chef's orders.
For anything about your order — timing, pickup, changes, cancellation — contact the pastry chef directly : their details are on their website and in the confirmation email you received. You can also message them from your order tracking page.
The connector that links an assistant (ChatGPT, Claude) to a pastry shop is enabled and revoked from Settings › Agent access, from the Pro plan up. The data it grants access to is described in section 7 of the privacy policy.
If you think an assistant has gone off the rails on your account, revoke its access from that page — the cut is immediate — then write to us. Every action taken through a connector is logged and reviewable.
Found a vulnerability? Write to contact@patissio.com with "security" in the subject line, and give us time to fix it before any disclosure. Please don't test on a real pastry chef's data.